Suessa is recruiting a Customer Success Specialist to join a global team at a major B2B SaaS fintech company.

We’re looking for a Customer Success Specialist based in Argentina to support and grow Americas subscriber base. This is a commercially-oriented role at the intersection of customer success, sales, and product expertise — you will be the first point of contact for trial users and existing subscribers, with a clear mandate to convert, retain, and expand revenue.

You bring accounting grounding, a natural sales instinct, and a genuine enthusiasm for helping clients get more from their software. Working standard US business hours from Argentina gives you near-perfect timezone alignment with our North American client base.

°| KEY RESPONSABILITIES

• Convert trial users into paying subscribers through consultative, product-led engagement

• Identify and act on upsell and cross-sell opportunities within the existing subscriber base

• Manage the full subscriber lifecycle from onboarding through to renewal, with a focus on reducing churn

Support & Platform Expertise

• Respond to customer queries and support tickets via Freshdesk Omni promptly and professionally

• Investigate and resolve platform and accounting queries with care and accuracy

• Leverage Freshdesk’s AI-assisted tooling to triage, prioritise, and resolve tickets efficiently

• Provide informed support on fixed asset depreciation and lease accounting workflows, including: Depreciation methods and asset register management, Lease accounting under IFRS 16 and ASC 842 and GL integration with QuickBooks Online, Xero, and Sage Intacct

Onboarding & Client Success

• Lead structured onboarding for new subscribers, ensuring rapid time-to-value and platform confidence

• Maintain and contribute to knowledge base resources and help documentation

• Collaborate with team members to deliver a consistent, high-quality customer experience across time zones

Escalation & Process Improvement

• Escalate complex technical issues to the Customer Success Manager with clear documentation

• Raise confirmed software bugs or feature requests through integrated Microsoft DevOps tooling

• Identify patterns in customer feedback and surface process improvement opportunities proactively

°| WHAT WE´RE LOOKING FOR

Essential

• Accounting experience and strong familiarity with general ledger software — you understand the numbers, not just the platform

• A genuine appetite for sales — you are motivated by converting trials and expanding accounts, not just resolving tickets

• Experience in a customer success, client services, or account management role — preferably in a B2B SaaS or software environment

• Excellent written and spoken English — clear, professional, and persuasive communication is central to this role

• Familiarity with Freshdesk, Zendesk, or a comparable helpdesk or CRM platform

• A customer-centric mindset with a proactive, problem-solving approach

• Comfortable working independently in a fully remote environment during US business hours

Highly Regarded

• Hands-on experience with fixed asset depreciation, including knowledge of US GAAP depreciation treatment

• Familiarity with lease accounting under IFRS 16 or ASC 842

• Experience with QuickBooks Online, Xero, or Sage Intacct

• Prior experience supporting US or Canadian clients in a SaaS environment

• CPA (Argentina), CPA (US), or equivalent professional accounting qualification (or progress toward one)

• Bilingual English/Spanish — while the role is conducted in English, Spanish proficiency broadens future client coverage options

°| WHAT´S ON OFFER

• Competitive contractor rate, commensurate with experience

• 100% remote role — work from home, no commute

• Supportive onboarding and structured ongoing training

• Friendly, collaborative team culture across a global remote team

• Opportunities for growth, skill development, and expanded responsibilities over time

• Long-term engagement with an established and innovative fintech software company

°| WORKING CONDITIONS

• Location: Argentina (100% REMOTE)

• Workweek: Monday to Friday (35 hours per week)

• Schedule: Aligned with US Eastern & Central Time (approx. 9:00 am - 5:00 pm ART)

If you are interested in taking on a role focused on client relations and continuous service improvement, we look forward to receiving your application!